Support Center

FREQUENTLY ASKED QUESTIONS

What types of payment do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

Do you have stores or just an online store?

We have no physical stores. At the moment, we only sell online.

Do you ship internationally?

Yes, we ship almost anywhere in the world * International orders are subject to import, customs and duties, which are applied once your shipment reaches the destination country. We cannot predict what your particular charges may be. For more information on your country's customized policies, please contact your local customs office. All taxes, duties and customs charges are the responsibility of the recipient of the package. Your local carrier may be able to give you information on the method of payment accepted for duties, taxes and other charges levied on delivery.

Do we need to sign for delivery?

You don't need to sign for or even be present for the delivery of your order.

Where do you ship from?

We ship from our warehouses in the USA, England, Singapore or China. We work directly with reliable suppliers around the world, which allows us to pass our savings directly to our customers and offer them exceptional products at very competitive prices.We sample every item and even visit factories to ensure the best quality and sustainable practices.

How long before my product ships?

2-3 working days will be required before your product is dispatched.

What is the estimated delivery date (ETA)?

Depending on your location, delivery may take between 7 and 30 days. Rest assured that we will send you your tracking number as soon as it is dispatched.

How do I return and replace my item?

We firmly believe in the quality of our products. We therefore offer a 30-day risk-free money-back guarantee (excluding return shipping costs).If, for some reason, you're not satisfied with your product, simply send it back to us and we'll refund your money or exchange your product (the decision is yours), for up to 30 days, no questions asked.Please contact us first by e-mail at (email) and we'll provide you with the appropriate return shipping address.⚠️ Please note that return/exchange costs are your responsibility. We will not provide a return shipping label.⚠️ Please also note that any returns sent to us without first contacting our customer service department will not be accepted.

Where is my order confirmation?

The order confirmation e-mail is sent to your e-mail address within 24 hours of payment. Please try to check your spam or junk folder as it may also contain this message..

What if I want to cancel my order?

Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.

What if I still need help?

That's what we're here for. Contact us through our support center and we'll get back to you as soon as possible.

Contact our team

Enter your tracking number in the box below and click on "TRACK MY ORDER"

 

⚠️ If your tracking number does not work, please wait 2-3 days and try again. In most cases, your order is on its way, but the system information is delayed.